Privacy Policy

Last updated: 30/10/2025

Authentic International Logistics (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information obtained through our website www.ailgroup.com.au.

1. What Type of Information Do We Collect?

We may collect the following types of personal information from visitors and users of our website:

Name and contact details (e.g. email address, phone number)
Company name and position (if applicable)
Billing and delivery details (e.g. addresses, ABN)
Information submitted through contact or quote forms
Device and technical data (e.g. IP address, browser type, operating system)
Website usage data collected via cookies or analytics tools

We do not intentionally collect sensitive personal information (such as health, racial, or biometric data).

2. How Do We Collect Information?

We collect personal information in the following ways:

When you complete a contact form or enquiry form on our website
When you subscribe to our newsletter or marketing updates
When you request a quote, make a purchase, or engage our services
Automatically, through your browser or device, via cookies and analytics tools such as Google Analytics

All information is collected fairly and lawfully, and only when it is relevant to our business activities.

3. Why Do We Collect Such Personal Information?

We collect personal information for the following purposes:

To respond to enquiries, provide quotes, and deliver our logistics services
To process transactions and send invoices
To improve our website, customer experience, and service offerings
To send updates, marketing materials, or promotional information (only if you have opted in)
To comply with legal obligations and maintain proper business records

Providing certain information may be necessary for us to deliver our services effectively.

4. How Do We Store, Use, Share and Disclose Your Information?

All personal information is securely stored using modern data protection and encryption standards.

We take reasonable steps to prevent unauthorised access, modification, or disclosure.

We may share information with trusted third parties only when necessary to:

Facilitate payments, shipping, or logistics operations
Host and maintain our website (e.g. Wix, Google Workspace, email servers)
Comply with legal requirements, court orders, or requests from government agencies

We do not sell or rent personal information to third parties.

5. How Do We Communicate with Site Visitors?

We may contact you via:

Email: To respond to enquiries, send quotes, or provide updates
Phone or text message: When necessary to arrange logistics or confirm details
Email marketing: If you have subscribed, we may send newsletters, promotions, or company updates

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

6. How Do We Use Cookies and Other Tracking Tools?

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may collect data such as:

IP address, device type, and browser version
Pages visited and time spent on our website

We use this information for:

Website analytics (e.g. Google Analytics)
Performance monitoring
Personalising your browsing experience

You can manage or disable cookies through your browser settings at any time.

For more information about cookies, visit www.allaboutcookies.org.

7. How Can You Withdraw Your Consent?

You can withdraw your consent or request to access, correct, or delete your personal information by contacting us at:

📧 info@ailgroup.com.au

📞 +61 422 815 801

📍 3/48 Waratah Street, Kirrawee NSW 2232

We will respond to all such requests in accordance with the Australian Privacy Principles.

8. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

Updates will be posted on this page with a revised “Last Updated” date.

9. Questions and Contact Information

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us at:

Authentic International Logistics